Here is a list of commonly asked questions, statements, and answers for your convenience.
When will my order ship?
A delivery estimate is provided at checkout. Here you can view all available delivery options and the estimated delivery dates.
Please Note...
No shipping carriers guarantee delivery services. If the carrier does not deliver the order within the expected time, the shipping charges are non refundable.
"I do not have a Coleman; I have a Fleetwood pop up."
We commonly use the name Coleman to describe this legacy line of pop up campers. Coleman and Fleetwood had made a merger of corporate convenience in the 1990s, and the Coleman name went to Fleetwood. Little changed in the design and manufacturing of the pop-ups.
SHIPPING
"How Much Is Shipping?"
Find the shipping calculator at your cart page. Simply include your basic address information for a shipping quote on any part.
Save the shipping charge. In store pickup is available. Please allow 24 hours for us to have your order pulled and ready for pickup. Please call us to place an in store pickup order. Call 833-228-2376
We are located at
Beckleys RV's
11109 Angleberger road
Thurmont MD 21788
"I've ordered my part, when can I expect it to arrive?"
We are located in Maryland, and your order will ship from Maryland. Orders ship in the order received. Sometimes through the summer months, especially around holidays, ship times may be delayed due to the high volume of orders.
"Why am I being charged for taxes?"
Some states and counties charge online retailers for taxes. If your order has taxes applied, it is a regulation for your county, state or both.
"Do You Ship To Canada or Other Countries?"
We do! If your part and country is eligible you can select it at checkout.
"Are Duties and Taxes Pre Paid For Orders Outside The USA?"
They are not. Additional fee's for duties, taxes or brokerage fee's may be due upon delivery. These cost are not pre paid on our webstore, and are the responsibility of the purchaser upon delivery when due.
For more information and commonly asked shipping questions, please visit the shipping tab or click on this Shipping Link.
PARTS
"Do you have a roof for my camper?"
All roofs listed have direct compatibility to specific years and models. Type your year and model name into the search bar. If we have a roof for your camper, it will display in the search results.
"I do not see the part I am looking for."
We do offer a large selection of vintage parts, but we do not have every part ever made for these campers. Some parts, when they sell out, become no longer available. If you do not see your part listed, it is likely no longer available. Feel free to call us and verify. Call 833-228-2376
"I ordered the wrong part."
Please give us a call to begin the return process. Do not return your item without an RMA number attached, as we may not be able to track and process your return correctly.
RETURNS
All return requests must be received within 30 days of delivery. To request an RMA, please review the below information pertaining to return item eligibility, then contact us with your order number and the item you wish to return.
An RMA (Returned Merchandise Authorization) code is required for all returned items.
Eligibility for a return requires your item must be unused and in the same condition as you received it. It must also be in the original packaging. Parts must be returned to us within 30 days of the issued return merchandise authorization (RMA).
ITEMS NON ELLIGABLE FOR RETURN - electrical items, mattresses, bedding related items, item cut to length, LP (propane) items and crank rebuild kits. All of these parts sales are final and non-eligible for return.
Returns are subject to a restocking fee not to exceed 20 percent. If the return meets our policy guidelines, then no restocking fee is applied.
Refund Policy.
Once your return is received and passes inspection, a credit will be applied to your method of payment.
Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange for the same item, call 833-228-2376
Return Shipping Cost
Return shipping costs are the responsibility of the purchaser.
REPAIRS
"I need help fixing my camper."
Give us a call at 833-228-2376. We can answer most general problems over the phone. Need us to take a look at it? We are Maryland's largest RV dealership and employ RVIA certified technicians to diagnose and repair your camper accurately.
For more information on our service department, visit our website beckleysrvs.com or click on this service link to take you directly to our service page. You can also call to schedule your service appointment at 800-424-2267.
For a wide range of repair help and schematics, take a look at the following link—Repair Guides.
Coleman is a trademark of Coleman Company, Inc. Many listed products are aftermarket replacements and are not manufactured by or endorsed by Coleman Company Inc. or the Coleman or Fleetwood brands.