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FAQ

Here is a list of commonly asked questions, statements, and answers for your convenience.

 

When will my order ship?

 Please take a look at the homepage for todays current order lead time.

 

"I do not have a Coleman; I have a Fleetwood pop up."

We commonly use the name Coleman to describe this legacy line of pop up campers. Coleman and Fleetwood had made a merger of corporate convenience in the 1990s, and the Coleman name went to Fleetwood. Little changed in the design and manufacturing of the pop-ups. 

 

SHIPPING

"How Much Is Shipping?"

Find the shipping calculator at your cart page. Simply include your basic address information for a shipping quote on any parts that do not require crate and freight delivery. 

 "My product says it requires freight shipping. How do I do that?

To offer you the best possible shipping price we will shop our freight carriers for you!

After we receive your lowest shipping cost, we will provide you a custom invoice to purchase your parts should you wish. This typically takes one business day.

To do this we require the following information.

  • Your first and last name
  • Your ship to address
  • Your email and phone number
  • The part numbers and quantities you are interested in
  • Is your delivery address residential or business?

Please email this information to derek.parts@beckleysrvs.com

After we receive your request, a custom invoice with the lowest shipping cost will be emailed to you. From this invoice you can complete your purchase should you wish.

Orders requiring Crate and freight shipments that are purchased without a freight quote will carry a 30 percent restocking and administrative fee. 

You can also call us with this information during normal business hours. Call 301-898-3300 and ask for Coleman parts.

Save the shipping charge! In store pickup is available as well!

We are located at

Beckleys RV's

11109 Angleberger road

Thurmont MD 21788

 

 

 "I've ordered my part, when can I expect it to arrive?"

We are located in Maryland, and your order will ship from Maryland. Orders ship in the order received. Sometimes through the summer months, especially around holidays, ship times may be delayed due to the high volume of orders. Please see the homepage for current lead times.

 

 "I need my part shipped next day air; how do I do that?"

We can place your expedited shipping order for you. This option is the easiest and fastest option. Please have a major credit card ready when you call. We will place your order for you. Same-day shipping is an additional $25.00. We have to place same-day shipping orders for you. Please call for this service before you place your order, if possible. Some purchases, such as body panels and motor freight shipments, cannot be expedited.

 

"Can I Pickup In-Store?"

Please allow 24 hours for us to have your order ready. You can call us to place the order ahead of time before your visit as well. Prepayment over the phone is encouraged.

 

"Do You Ship To Canada?"

We do! We ship via UPS and USPS to Canada daily.

 

"Are Duties and Taxes Pre Paid To Canada?"

They are not. Additional fee's for duties, taxes or brokerage fee's may be due upon delivery. These cost are not pre paid on our webstore, and are the responsibility of the purchaser upon delivery when due. 

For more information and commonly asked shipping questions, please visit the shipping tab or click on this Shipping Link.

 

PARTS

"Do you have a roof for my camper?"

All roofs listed have direct compatibility to specific years and models. Type your year and model name into the search bar. If we have a roof for your camper, it will display in the search results.

 

"I do not see the part I am looking for."

We do offer a large selection of vintage parts, but we do not have every part ever made for these campers. Some parts, when they sell out, become no longer available. If you do not see your part listed, it is likely no longer available. Feel free to call us and verify. 301-898-3300

 

"I ordered the wrong part."

Please give us a call to begin the return process. Do not return your item without an RMA number attached, as we may not be able to track and process your return correctly.

 

RETURNS

All return requests must be received within 30 days of delivery. Parts must be returned to us within 30 days of the return request.

An RMA (Returned Merchandise Authorization) code is required for all returns. Before returning your item, please contact us to confirm the return eligibility and to obtain an RMA number.

Eligibility for a return requires, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

All used item, electrical items, mattresses, item cut to length and LP (propane) items sales are final and non eligible for return.

 

Refund Policy.

Once your return is received and passes inspection, a credit will be applied to your method of payment.

 

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange for the same item, call 301-898-3300.

 

Return Shipping Cost

Return shipping costs are the responsibility of the purchaser.

Believe the mistake was on our end? Please let us know. "Welcome to the Family!" is our motto; we'll treat you as such, doing whatever we can to make it right for you. 

 

REPAIRS

"I need help fixing my camper."

Give us a call at 301-898-3300. We can answer most problems over the phone. Need us to take a look at it? We are Maryland's largest RV dealership and employ RVIA certified technicians to diagnose and repair your camper accurately.

For more information on our service department, visit our website beckleysrvs.com or click on this service link to take you directly to our service page. You can also call to schedule your service appointment at 800-424-2267.

For a wide range of repair help and schematics, take a look at the following link—Repair Guides.