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Due to COVID-19, please expect shipping delays. Please see the homepage to view the current order lead times.
Due to COVID-19, please expect shipping delays. Please scroll down to view the current order lead times.

FAQ

Here is a list of commonly asked questions, statements, and answers for your convenience.

 

"I do not have a Coleman; I have a Fleetwood pop up."

We commonly use the name Coleman to describe this legacy line of pop up campers. Coleman and Fleetwood had made a merger of corporate convenience in the 1990s, and the Coleman name went to Fleetwood. Little changed in the design and manufacturing of the pop-ups. 

 

SHIPPING

 "I've ordered my part, when can I expect it to arrive?"

We are located in Maryland, and your order will ship from Maryland. Orders ship in the order received. Sometimes through the summer months, especially around holidays, ship times may be delayed due to the high volume of orders. Please see the homepage for current lead times.

 

 "I need my part shipped next day air; how do I do that?"

We can place your expedited shipping order for you. This option is the easiest and fastest option. Please have a major credit card ready when you call. We will place your order for you. Same-day shipping is an additional $25.00. We have to place same-day shipping orders for you. Please call for this service before you place your order, if possible. Some purchases, such as body panels and motor freight shipments, cannot be expedited.

 

"Can I Pickup In-Store?"

Please allow 24 hours for us to have your order ready. You can call us to place the order ahead of time before your visit as well. Prepayment over the phone is encouraged.

 

For more information and commonly asked shipping questions, please visit the shipping tab or click on this Shipping Link.

 

PARTS

"Do you have a roof for my camper?"

All roofs listed have direct compatibility to specific years and models. Type your year and model name into the search bar. If we have a roof for your camper, it will display in the search results.

 

"I do not see the part I am looking for."

We do offer a large selection of vintage parts, but we do not have every part ever made for these campers. Some parts, when they sell out, become no longer available. If you do not see your part listed, it is likely no longer available. Feel free to call us and verify. 301-898-3300

 

"I ordered the wrong part."

Please give us a call to begin the return process. Do not return your item without an RMA number attached, as we may not be able to track and process your return correctly.

 

RETURNS

All return requests must be received within 30 days of delivery. Parts must be returned to us within 30 days of the return request.

An RMA (Returned Merchandise Authorization) code is required for all returns. Before returning your item, please contact us to confirm the return eligibility and to obtain an RMA number.

Eligibility for a return requires, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

All used item, electrical items, mattresses and LP (propane) items sales are final and non eligible for return.

 

Refund Policy.

Once your return is received and passes inspection, a credit will be applied to your method of payment.

 

Exchanges (if applicable)

We will replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at derek.parts@beckleysrvs.com or call at 301-898-3300.

 

Return Shipping Cost

Return shipping costs are the responsibility of the purchaser.

Believe the mistake was on our end? Please let us know. "Welcome to the Family!" is our motto; we'll treat you as such, doing whatever we can to make it right for you. 

 

REPAIRS

"I need help fixing my camper."

Give us a call at 301-898-3300. We can answer most problems over the phone. Need us to take a look at it? We are Maryland's largest RV dealership and employ RVIA certified technicians to diagnose and repair your camper accurately.

For more information on our service department, visit our website beckleysrvs.com or click on this service link to take you directly to our service page. You can also call to schedule your service appointment at 800-424-2267.

For a wide range of repair help and schematics, take a look at the following link—Repair Guides.