FAQ

Here are a list of commonly asked questions and answers for your convenience.

 

Coleman VS Fleetwood pop ups

   "I do not have a Coleman, I have a Fleetwood pop up"

  • We commonly use the name Coleman to describe this legacy line of pop up campers. Coleman and Fleetwood had made a merger of corporate convenience in the 1990's and the Coleman name went to Fleetwood. Little changed in the design and manufacturing of the pop ups. 

SHIPPING

   "I've ordered my part, when can I expect it to arrive?"

  • We are located in Maryland.

  • Most orders ship within 1 to 2 business days in the order received. Some orders that require crating can take up to 2 to 4 weeks to process.

  • We ship via USPS as our primary carrier. USPS ground typically takes 1 to 5 business days to arrive anywhere in the United States.

  • Please allow 1 full business day after we fulfill your order and send your tracking number for your tracking number to activate.

      "I need my part shipped next day air, how do I do that?"

    • Please click on the truck above or see our expedited shipping options here

      "I forgot to add a part to my order"

    • Please give us a call to place a combination order for you. Have a credit card ready when you call as we cannot simply add parts to an order. We will have to create a second order and then combine your two orders.

    In Store Pickup

    • Please allow 24 hours for us to have your order ready. You can call us to place the order ahead of time before your visit as well. Pre payment over the phone is encouraged.

    PARTS

      "Do you have a roof for my camper?"

    • All roofs listed have direct compatibility assigned to the item. Simply type your year and model name into the search bar. If we have a roof for your camper, it will display in the search results. We cannot have new roofs made.

      "I do not see the part I am looking for"

    • We do offer a large selection of vintage parts, but we do not have every part ever made for these campers. Some parts when they are sold out become no longer available. If you do not see your part, it is likely no longer available.

      "Can you tell me which body panel I need?"

    • Many of our body panels did not have the original part numbers on them when we acquired them. You will need to confirm your body panel with visuals and measurements. The last image of most panels have more measurements in the picture. Panels ship for a crate and freight fee of $164.95. You must choose body panel at checkout as the shipment option or contact us for in store pickup.

    "I ordered the wrong part"

    • Please give us a call to begin the return process. Do not return your item without an RMA number attached, as we may not be able to properly track and process your return.

    RETURNS

    • All return requests must be received within 30 days of delivery. Parts must be returned to us within 30 days of the request.

     

    • An RGA (Returned Goods Authorization) code is required for all returns. Before returning your item please contact us to confirm return eligibility and to obtain an RGA number.

     

    • To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

     

    • Electrical Items are non-returnable and all electronic sales are final.

    Refund Policy.

    • Once your return is received and inspected, a credit will be applied to your method of payment if the return meets our criteria.

    Exchanges (if applicable)

    • We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at derek.parts@beckleysrvs.com


    Return Shipping Cost

    • Return shipping costs are the responsibility of the purchaser.

    Repairs

    "I need help fixing my camper"

    • Give us a call at 301-898-3300. We can answer most problems over the phone. Need us to take a look at it?  We are Maryland's largest RV dealership and employ RVIA certified technicians to properly diagnose and repair your camper. Ask for service to schedule an appointment.  

    • For a wide range of repair help and schematics, take a look at the following link. repair guides